At TrendClothSales, we stand behind our performance apparel with the same confidence we put into every stitch of our activewear, shirts, and swimwear collections. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with peace of mind.

Our Returns Promise

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Just like our weather-resistant fabrics, our policy is designed for your protection.

Important: For hygiene reasons, we cannot accept returns on swimwear unless the item is faulty. This includes all items from our Swimwear collection.

How to Return an Item

Our returns process is as streamlined as our activewear designs:

  1. Initiate Your Return: Email our Edinburgh-based team at [email protected] with your order number and return request within 15 days of delivery.
  2. Package Your Item: Securely pack the unused merchandise with original tags in the original packaging if possible.
  3. Ship Your Return: Send the package to our Edinburgh headquarters at:
    TrendClothSales Returns
    74 Grassmarket
    Edinburgh, GB EH3T 1QW
  4. Confirmation: We’ll email you once we process your return, typically within 3 business days of receipt.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked shipping service – like the reliable performance of our technical fabrics, this ensures your return reaches us safely.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, Mastercard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is issued

Note: Depending on your financial institution, it may take 2-10 business days for the refund to appear in your account.

Exchanges

Need a different size or color? Our exchange process moves as smoothly as our moisture-wicking fabrics:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once we process the return (standard shipping rates apply)

Return Request Template

To expedite your return, use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear TrendClothSales Team, I would like to return the following item from my order #[Your Order Number]: – Item Name: [Product Name] – Size/Color: [Details] – Reason for Return: [Reason] I confirm the item is in its original condition with tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Email] [Your Shipping Address]

Damaged or Faulty Items

If your performance apparel arrives damaged or defective (which is as rare as a tear in our reinforced stitching), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

Questions?

Our Edinburgh customer service team responds faster than our eco-friendly shipping! Contact us at [email protected] with any returns queries.